Customer Service Coordinator/Office Manager
Myrtle Beach
Customer Service Coordinator/Office Manager
Full Time • Myrtle Beach
Restoration 1 of Horry County is seeking an organized, dependable, and customer-focused Office Manager to join our growing team.
This position serves as the hub of our office and requires someone who can confidently manage multiple responsibilities while delivering outstanding customer service. Our customers are often experiencing water damage, mold issues, fire damage, or other property emergencies, making empathy, professionalism, and excellent communication skills essential.
We are looking for a self-starter who takes ownership of their work, follows through on commitments, and helps keep the office running smoothly in a fast-paced environment.
Responsibilities
Responsibilities
- Answer incoming customer calls and provide exceptional customer service
- Schedule inspections, emergency services, and appointments
- Coordinate schedules with managers and field personnel
- Make outbound calls regarding appointments, paperwork, collections, and customer follow-up
- Assist with accounts receivable and collections
- Communicate with customers, insurance carriers, adjusters, vendors, and subcontractors
- Process payroll and assist with QuickBooks functions
- Maintain accurate records within company software systems
- Order and manage office supplies
- Assist with administrative projects and office operations
What We're Looking For
- Outstanding phone and communication skills
- Strong customer service mindset
- Ability to remain calm under pressure
- Ability to communicate effectively with a wide variety of personalities
- Strong organizational and multitasking skills
- Attention to detail and follow-through
- Reliable attendance and punctuality
- Ability to learn new software quickly
- Comfortable discussing outstanding balances and collections professionally
Preferred Qualifications
- QuickBooks experience
- Microsoft Office experience
- Administrative or office management experience
- Dispatching or scheduling experience
- Accounts receivable or collections experience
- Restoration, construction, plumbing, HVAC, roofing, or other home service industry experience
- Insurance claims experience
Customer Service Expectations
Our customers are often going through one of the most stressful events of their lives. Water damage, mold growth, fire damage, and other property emergencies create anxiety and uncertainty.
The ideal candidate must be able to listen carefully, communicate with empathy, remain calm during difficult situations, and help customers feel confident that they are being taken care of. The ability to de-escalate concerns and maintain professionalism at all times is critical.
Benefits
- Competitive Pay
- Paid Time Off
- 6 Paid Holidays
- 401(k)
- Dental, Vision, and Supplemental Insurance
- Opportunities for Growth and Advancement
Our Mission
We believe restoration services should be people-focused.
When disaster happens, we treat our customers like our neighbors.
We lead with compassion and expertise to bring order in times of chaos.
Compensation: $17.00 - $20.00 per hour
Restoration Support to Help You Get Your Normal Back
At Restoration 1, we help people get their property and life back to normal when they're dealing with water, mold, or fire damage. We understand that our customers are going through a taxing and emotionally trying time. This is why our restoration specialists strive to be attentive, offer upfront communication, and valuable services to our customers.
Most people struggle to clean up the mess after a disaster such as a flood or fire. We've created a straightforward process to guide our customers through their property restoration. With one phone call, your life can get back to normal.
What We Do
Our reputation for fast response, exceptional quality, and commitment has contributed to our growth as a company throughout the United States. Our restoration specialists understand that a disaster and the need for property restoration services can come without warning, and that is why we are always at hand to assist you 24/7! Restoration 1 aims to go the extra mile for our customers and make sure their property is back the way they remember it.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Restoration 1 Corporate.
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Flexible Schedules
Competitive Compensation & Benefits
Collaborative, Enjoyable Work Environment